About the Product

1. According to the theory of constraints, which of the following would be included in the Throughput operational measurement?
Finished goods
Work in process
Goods sold
Raw materials

2. According to the theory of constraints which of the following is a FINANCIAL measurement that can be used to measure the firm’s ability to make money?
Operating expenses
Inventory
Sales
Cash flow

3. Statistical Process Control (SPC) and data from the actual process to statistically monitor the process over time are employed during which step of the DMAIC cycle?
Control
Measure
Improve
Define

4. According to Goldratt, which of the following is defined as “any resource whose capacity is less than the demand placed on it”?
Buffer resource
Bottleneck resource
Nonbottleneck resource
Capacity-constrained resource

5. Identifying critical-to-quality characteristics (CTQs) takes place in which step of the DMAIC methodology?
Measure
Improve
Define
Analyze

6. Which of the following are examples of Goldratt’s Rules of Production Scheduling?
Nonbottlenecks govern throughput
Utilization and activation are the same
Balance flow, not capacity
An hour saved at a bottleneck is a mirage

7. The Shingo system of quality control relies heavily on fail-safe procedures or devices called what?
CTQs
Poka-yokes
DPMO’s
Checklists

8. A bottleneck in a manufacturing process may be targeted and eliminated by employing which of the following?
Increase the capacity of a nonbottleneck resource.
Install more efficient equipment where capacity is less than the demand.
Increase the idle time of a capacity-constrained resource in the system.
Increase labor equally throughout the system.

9. Goldratt’s theory of constraints (TOC) could be restated using which of the following?
A system with constraints will not be able to achieve its goals
Continuous adjustments after a constraint problem is solved will cause more problems
Any system is limited in achieving more of its goals by a very small number of constraints
A system constraint cannot be identified and thus cannot be improved

10. According to the theory of constraints which of the following can be a CCR?
A customer
An employee
Factory layout
Product design

11. The idea that statistical methods of quality control, including six-sigma, does not prevent defects, is central to what alternative quality system?
SQC methods
DMAIC cycle
Deming PDCA cycle
Shingo System

12. According to the theory of constraints, which of the following is an OPERATIONAL measurement that can be used to measure the firm’s ability to make money?
Net Profit
Inventory
Unit cost
Operating revenue

13. The Shingo approach to quality control depends on which of the following?
Use of statistically based approaches to quality control
Use of source inspection on 100% of the items produced
Extensive use of control charts
Use of a sophisticated method of acceptance sampling

14. The DMAIC cycle of Six Sigma is similar to which of the following quality management topics?
Continuous improvement
SERQUAL
External benchmarking
ISO 9000

15. Which of the following is a focusing step of Dr. Eli Goldratt’s theory of constraints?
Isolate constraints to reduce the constraint’s capacity.
Do not modify a process after improvement of a constraint is achieved.
Align the whole system to support processes prior to the constraint.
Identify system constraints that prevent the system from achieving its goal.