About the Product

OPS 571 Week 1 Quiz

1.For which key organizational functions are tasks and responsibilities identified for all the steps of the generic product development process?
marketing, design, manufacturing, other
marketing, operations, training, development
strengths, weaknesses, opportunities, threats
operations, quality, personnel, finance

2.What is a company trying to optimize in the most common approach to developing a workcenter layout?
Work shift hours
Amount of required staff
Number of defects
Movement of material

3.Poka-yoke is a Japanese term for a procedure that blocks an inevitable mistake from becoming what?
A reason for over-production
A new process design flaw
An unidentifiable waste
A service defect

4.Permeable systems are characterized by being penetrable by customers via what two forms of contact?
Face-to-face and internet contact
Internet and mail contact
Phone and face-to-face contact
Internet and phone contact

5.Some may argue that the production-line approach may not treat the process as a service process, but as what type of process?
A manufacturing approach
A marketing approach
An operational approach
A quality approach

6. What happens to production efficiency as the customer exerts more influence on the system?
Production efficiency is increased
Production efficiency is eliminated
There is no effect on production efficiency
Production efficiency is decreased

7.According to the Service-System Design Matrix, sales opportunity has what sort of relationship to production efficiency?
No Relationship
Inverse Relationship
Direct Relationship
Equal Relationship

8.Why do many customers like the self-service approach to service design?
The customer is always right in this type of system.
It provides the customer with the greatest amount of personal service.
It gives the customer more opportunity to steal from a company
It puts the customer in control

9.Why is the planning phase often referred to as Phase 0 (Zero) of the generic product development process?
This phase happens before the project is approved.
This phase is not necessary.
This phase requires $0 to complete.
This phase is not completed until after the project has been funded.

10.Even though they use different models, both the Ritz-Carlton Hotel Group and Nordstrom Department Stores are known for what?
Customer-facing employees who only talk to rich customers
Poor customer service
The personal attention they provide their customers
A self-service approach to customer service

11.A service process design flowchart is referred to as a service blueprint to emphasize what?
The importance of process design
The importance of system engineering
The impact of blueprints
The impact of customer service

12.Why would a company want to supply a product to preferred customers during product ramp-up?
Test the shipping process
Identify any remaining flaws
Get choice shelf positioning
Help develop a marketing plan

13.Using a project layout for building an aircraft, why would you want to place rivets close to or even in the fuselage?
Rivets are used consistently throughout the construction process
Rivets are small and you don’t want to lose them
Rivets should actually be placed farthest away from the fuselage.
Rivets are used one time only in the construction process

14.Which of the following is a good example of a continuous process layout?
A gas refinery
A home construction site
A sit-down restaurant
An automobile manufacturing plant

15.If an automotive service center has an issue with a car not being clean when returned to a customer, the poka-yoke corrective action might include what?
Letting the customer make this determination
An inspection by the person returning the car before the car is seen by the customer.
Leaving it up to the service tech who took care of the repair to determine if the car is clean
Leaving the plastic on the seat when returning the car to the customer.

OPS 571 Week 2 Quiz

1.An advantage of a make-to-stock process is which of the following?
It responds directly to customer orders
It allows the firm to avoid inventory costs
Rapid delivery of a standard product
All units of output are unique

2.According to Little’s law, which of the following can be used to estimate inventory?
Set up time times throughput rate
Process time times cycle time
Process velocity times flow time
Throughput rate times flow time

3. Which of the following is a principle of reengineering?
Integrate the outcomes of parallel activities
Organize around the tasks
Treat geographically dispersed resources as though they were centralized
Capture information many times, at the source and where it is interpreted

4. Which of the following is one of the major types of stakeholders impacted by most consulting projects?
International government regulators
Other consultants
Board of directors
Suppliers

5. In the pull system, which of the following is the partner that begins the process of pulling?
Vendors
Executive management
Customers
Quality control personnel

6. Which of the following production process terms best describes a stage in a multiple-stage process that limits the capacity of the overall process?
Bottleneck
Buffer
Starving
Blocking

7. To implement a flow process in developing a lean system, a firm might do which of the following?
Eliminate some fixed costs
Build product in anticipation of demand
Reduce setup/changeover time
Improve capacity utilization

8. Which of the following operations consulting tools are used in the cost impact and payoff analysis stage in the operations consulting process?
SPC tools and bottleneck analysis
Decision trees and stakeholder analysis
Plant audits and statistical tools
Customer surveys and gap analysis

9. If the run time for a batch of parts is 25 minutes on a machine, and the setup time is 75 minutes, which of the following is the operation time?
100 minutes
75 minutes
3 minutes
25 minutes

10. Which of the following are possible examples of cycle times?
Time required to produce a batch of parts
Time it takes for an instructor to grade an exam
Time to set up a new assembly line
Time that a part waits in queue

11. Which of the following is a key metric associated with value stream mapping?
Lead time
Product demand
Defects per million operations
Fixed costs

12. In contrast to TQM, what approach seeks radical change through innovation?
Lean manufacturing
Reengineering
Project management
JIT distribution

13. What is the term that refers to “the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed” (as cited in Jacobs & Chase, 2011, p. 461).
TQM
Operations consulting process
Reengineering
Continuous improvement

14. Lean production seeks tachieve high volume production using which of the following?
Minimize utilization
Maximize inventory of work-in-process
Minimize inventory of raw materials
Maximize capacity

15. Which of the following operations consulting tools provide summary performance updates for specific processes and are generally presented in graphical form with color-coding of trend lines and alarms?
Responsibility charts
Stakeholder analysis
Process dashboards
Decision trees

16. Which of the following production process terms best describes the situation when activities in a stage of production must stop because there is no work?
Buffering
Blocking
Starving
Multiple-stage processing

17. Which of the following is a factor that causes a diseconomy of scale?
Increased utilization
Increased transportation costs
Increased product value and prices
Increased total operating costs

18. Which of the following is a situation that likely will yield economies of scale?
Factory that fully utilizes dedicated resources for information technology, material handling, and administrative support
Large factory with dedicated capacity that is able to produce twice the number of units as locally demanded
Company with factories in multiple countries that produces products for local demand
Factory that produces low volume, customized products

19. In setting up a kanban control system, you need to determine the number of kanban card sets needed. If the average number of units demanded is 1,000 per hour, the lead time to replenish the order for this item is 10 hours, the container size is 5 units, and the safety stock is estimated to be 5% of the expected demand, what is the number of kanban card sets needed?
1,050
210
2,100
440

20. Which of the following terms refers to a special type of flowcharting tool that is valuable for the development of lean processes?
Kanban production control system
Kaizen
Value stream mapping
JIT production

21. The basic notion of economies of scale assumes which of the following?
Total cost of output drops as volume increases
Two plants can be operated at the same cost as a single plant
A piece of equipment with twice the capacity of another piece typically costs twice as much to purchase and to operate
Average cst per unit f utput drps as a plant gets larger and vlume increases

PS 571 Week 3 Quiz

1. Which f the fllwing is an input t the master prductin schedule (MPS)?
The aggregate plan
Bill f materials
Exceptin reprt
Inventry recrds file

2. What is the imprtant starting pint in develping a capacity plan?
Predicting the needs f custmers
Predicting the ability f suppliers t meet needs
Understanding key cmpnents f the supply chain
Determining the effective capacity f a resurce ver sme perid f time.

3. Which f the fllwing is an essential resurce that flws thrugh a hspital supply chain?
Patients
Infrmatin
Dctrs and Nurses
Medicine

4. The text mentins several cmmn appraches t use when develping a strategy t clse a capacity gap (where utilizatin f a resurce exceeds capacity available). Which f the fllwing is amng the cmmn appraches mentined?
Transferring capacity frm ther units
Hire mre emplyees
New cnstructin
Clsing a related department

5. What is anther name fr the fixed-rder quantity inventry mdel?
Cycle cunting mdel
Peridic replenishment mdel
The ABC mdel
Ecnmic rder quantity mdel

6. What is the effect f the lack f synchrnizatin amng supply-chain members?
Frward buying
Cntinuus replenishment
Bullwhip effect
Metcalf’s Law

7. In cnducting aggregate peratins planning there are a number f required inputs. Which f the fllwing are inputs cnsidered mst external t the firm?
Internal inventry levels and market demand
Current physical capacity f the rganizatin
Subcntractr capacity and inventry levels
Raw material availability and cmpetitr’s behavir

8. In business frecasting, what is usually cnsidered a shrt-term time perid?
Mre than three mnths
Six mnths r mre
Less than three mnths
Fur weeks r less

9. Which f the fllwing is an input file necessary t run an MRP system?
Cmputer-aided-design files
Planned rder schedule
Inventry recrds file
Exceptin reprt

10. Which f the fllwing is an input file necessary t run an MRP prgram?
Quality management reprt
Planned-rder schedules
Exceptin reprts
Bill f materials (BM) file

11. Which f the fllwing is ne f the categries f manufacturing inventry?
Ecnmic rder Inventry
JIT Inventry
Quality units
Wrk-in-prcess

12. Which f the fllwing is mst clsely related t the reasn a firm might implement MRP?
S they can insure that parts t arrive D. T assure apprpriate quality levels
S they can rder parts sufficient fr immediate use
T assure apprpriate quality levels
S they can rder the right parts

13. In mst cases, demand fr prducts r services can be brken int several cmpnents. Which f the fllwing is cnsidered a cmpnent f demand?
Past demand
Future demand
Cyclical elements
Incnsistent demand

14. Which is the mst challenging kind f supply chain t manage accrding t Hau Lee?
Risk-hedging
Erratic
Efficient
Agile

15. Which f the fllwing is cnsidered a pure prductin planning strategy?
Stable wrkfrce, variable wrk hurs
Level playing field
Lag demand
Variable wrkfrce, stable wrk hurs

16. Which f the fllwing is a perpetual system fr inventry management?
First-in-first-ut
Fixed-rder quantity
P mdel
Fixed-time perid

17. Which f the fllwing is an input t the master prductin schedule?
Prttype prducts frm prduct develpment
Peg reprts frm factry recrds
Frecasts f custmer demand
Aggregate cmpnent schedule

18. The main purpse f aggregate peratins planning is t specify the ptimal cmbinatin f which f the fllwing?
The strategic plan and the prducts available fr sale
The wrkfrce level and the degree f autmatin
Inventry n hand and financing csts fr that inventry
Wrkfrce levels and inventry n hand

19. Which f the fllwing is ne f the main purpses f a MRP system?
Decrease labr requirements.
Educate persnnel in basic wrk rules.
Determine the materials needed.
Stimulate the wrk frce.

20. When cnsidering utsurcing, what shuld firms tend t avert?
Giving the utsurcing partner pprtunities t becme a strng cmpetitr
Allwing utsurcing t develp int a substitute fr innvatin
Lsing cntrl f nn-cre activities
Allwing emplyees transferred t the utsurcing partner t rejin the firm

21. Which f the fllwing frecasting methds is very dependent n selectin f the right individuals wh will judgmentally be used t actually generate the frecast?
Weighted mving average
Simple mving average
Time series analysis
Delphi methd

OPS 571 Week 4 Quiz

1. Which of the following would be the result of subdividing a project?
Work events
Tasks
Job categories
Job orders

2. A Responsibility Chart specifically identifies which of the following?
Customer satisfaction
Planning the tasks for a project
Commitment to quality
Level of inventory

3. A work breakdown structure is
a Cost and Performance tracking schedule
a hierarchy of tasks, subtasks, and work packages
a structure that is incompatible with the Critical Path Method
a simple list of the activities making up a project

4. The vertical axis on a Gantt chart is usually which of the following?
Cost
Time
Profit
Activities

5. Which of the following identifies a key principle of Reengineering?
Merge information-processing work into the real work that produces the information.
Downsize (lay-off) workers and do the same amount of work as before.
Organize around tasks.
Capture information both at the source and where it is interpreted.

6. Which project progress technique includes the essential features of a project plan, budgeted cost of work scheduled and budgeted cost of work performed?
Critical path method
Gantt chart
Cost analysis
Earned value management

7. An example of a graphic project report utilized within project management is:
Equipment and supplies chart
Humphrey chart
Project proposal
Cost and performance tracking schedule

8. Consulting firms typically use which of the following techniques to plan and monitor the engagements of the firm or specific projects?
Quantitative layout
Qualitative forecasting
CPM/PERT
Materials requirements planning (MRP)

9. At the onset, a project originates as which of the following?
A series of milestones
A statement of work (SOW
A Gantt chart
Critical path method (CPM)

OPS 571 Week 5 Quiz

1. What form of ISO 9000-certification is the final requirement before a company may be registered and recorded as having achieved ISO 9000 status?
Second party
Fourth party
Third party
First party

2. What is one analytical tool common to all quality improvement programs?
Continuous improvement
Kaizen
Management by fact
Pareto charts

3. An opportunity flow diagram would best fit in which DMAIC category?
Define
Measure
Analyze
Improve

4. Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services?
AS 9000
TL 9000
AI 9000
QS 9000

5. What is the international quality management standard for quality management and assurance that is primarily concerned with quality of air, water, and soil?
ISO 9000
ISO 2000
ISO 14000
QS 9000

6. ISO 9000 is primarily concerned with what type of quality management standards?
Business-to-consumer transactions
Environmental
Business-to-business commerce
Suppliers to the automotive or telecommunication industries

7. A fishbone diagram might be found in which DMAIC category?
Improve
Analyze
Measure
Define

8. Who is responsible for performing the first-party certification audit for a supplier firm?
Customer
Certifying agency
Firm
Suppliers

9. What is a reason that a company may pursue ISO-9000 certification?
Certification is required by most insurance agencies
Certification provides a company with unlimited legal liability protection
Certification provides competitive advantage in the global markets for suppliers
Certification is required by the European Community to show that a firm has used appropriate standards

10. What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000-compliant?
First party
Third party
Fourth party
Second party

OPS 571 Week 6 Quiz

1. According to the theory of constraints, which of the following would be included in the Throughput operational measurement?
Finished goods
Work in process
Goods sold
Raw materials

2. According to the theory of constraints which of the following is a FINANCIAL measurement that can be used to measure the firm’s ability to make money?
Operating expenses
Inventory
Sales
Cash flow

3. Statistical Process Control (SPC) and data from the actual process to statistically monitor the process over time are employed during which step of the DMAIC cycle?
Control
Measure
Improve
Define

4. According to Goldratt, which of the following is defined as “any resource whose capacity is less than the demand placed on it”?
Buffer resource
Bottleneck resource
Nonbottleneck resource
Capacity-constrained resource

5. Identifying critical-to-quality characteristics (CTQs) takes place in which step of the DMAIC methodology?
Measure
Improve
Define
Analyze

6. Which of the following are examples of Goldratt’s Rules of Production Scheduling?
Nonbottlenecks govern throughput
Utilization and activation are the same
Balance flow, not capacity
An hour saved at a bottleneck is a mirage

7. The Shingo system of quality control relies heavily on fail-safe procedures or devices called what?
CTQs
Poka-yokes
DPMO’s
Checklists

8. A bottleneck in a manufacturing process may be targeted and eliminated by employing which of the following?
Increase the capacity of a nonbottleneck resource.
Install more efficient equipment where capacity is less than the demand.
Increase the idle time of a capacity-constrained resource in the system.
Increase labor equally throughout the system.

9. Goldratt’s theory of constraints (TOC) could be restated using which of the following?
A system with constraints will not be able to achieve its goals
Continuous adjustments after a constraint problem is solved will cause more problems
Any system is limited in achieving more of its goals by a very small number of constraints
A system constraint cannot be identified and thus cannot be improved

10. According to the theory of constraints which of the following can be a CCR?
A customer
An employee
Factory layout
Product design

11. The idea that statistical methods of quality control, including six-sigma, does not prevent defects, is central to what alternative quality system?
SQC methods
DMAIC cycle
Deming PDCA cycle
Shingo System

12. According to the theory of constraints, which of the following is an OPERATIONAL measurement that can be used to measure the firm’s ability to make money?
Net Profit
Inventory
Unit cost
Operating revenue

13. The Shingo approach to quality control depends on which of the following?
Use of statistically based approaches to quality control
Use of source inspection on 100% of the items produced
Extensive use of control charts
Use of a sophisticated method of acceptance sampling

14. The DMAIC cycle of Six Sigma is similar to which of the following quality management topics?
Continuous improvement
SERQUAL
External benchmarking
ISO 9000

15. Which of the following is a focusing step of Dr. Eli Goldratt’s theory of constraints?
Isolate constraints to reduce the constraint’s capacity.
Do not modify a process after improvement of a constraint is achieved.
Align the whole system to support processes prior to the constraint.
Identify system constraints that prevent the system from achieving its goal.

OPS 571 Week 1 Process Design Matrix and Summary Set 1

Complete the Process Design Matrix.

Write an executive summary identifying appropriate design approaches for a selected product and service.

  • Pick one service with which you are familiar.  Complete three to five line items such as production line, self-service, or personal attention approach, on the Process Design Matrix.
  • Pick one product with which you are familiar.  Complete three to five line items such as Job shop, batch, assembly line, or continuous flow approach, on the Process Design Matrix.

Required Elements:

  • No more than 700 words
  • Consistent with APA format

Submit Matrix with the Executive Summary

OPS 571 Week 1 Process Design Matrix and Summary Set 2

Complete the Process Design Matrix.

Write an executive summary identifying appropriate design approaches for a selected product and service.

  • Pick one service with which you are familiar.  Complete three to five line items such as production line, self-service, or personal attention approach, on the Process Design Matrix.
  • Pick one product with which you are familiar.  Complete three to five line items such as Job shop, batch, assembly line, or continuous flow approach, on the Process Design Matrix.

Required Elements:

  • No more than 700 words
  • Consistent with APA format

Submit Matrix with the Executive Summary

OPS 571 Week 2 Process Designs and Supply Chains

This is part one of a two part assignment starting with an introductory look at process design and supply chains.

Identify a company with which you are familiar.  This could be your place of employment, a car wash, a yard service company, and so forth.

Create an MS PowerPoint Presentation in which you describe the current state of your selected company’s supply chain and an identified process.

Required Elements:

  • Describe the company’s supply chain
  • Identify a process internal to the company that you wish to analyze.
  • Describe the process internal to the company that you wish to analyze.
  • Identify an appropriate design approach for the process you have chosen.
  • Create a high-level AS IS process flow chart using an appropriate tool.
  • Identify at least one metric to measure the process and its application (how, what, when, and who).
  • Use an appropriate tool to collect data for each step of the process.
  • PowerPoint includes 4-5 slides with detailed speaker notes.

Click the Assignment Files tab to submit your assignment.

OPS 571 Week 2 Learning Team Reflection

Select a manufacturing organization the team members are familiar with.

Review the company’s website and other available information and answer the following:

  • What type of process design do they use: Make to Order, Make to Stock, or Batch?
  • What are two items regarding the manufacturing process related to the organization that the team finds unique or interesting?

Prepare a 350- to 1,050-word paper detailing the findings of your discussion.

Click the Assignment Files tab to submit your assignment.

OPS 571 Week 3 Process Designs and Supply Chains Part 2

Create an MS PowerPoint Presentation in which you evaluate the current state of the process you selected in Week Two and summarize the proposed future state. 

  • Required Elements:
  • Evaluate the efficiency and effectiveness of the process selected in Week Two using the data collected.
  • Determine areas for improvement
  • Design an improved process flow chart using an appropriate tool.
  • Summarize two items from this improved process.  Include an explanation of how these items could be used in your personal or professional life to improve a process.
  • PowerPoint should include 4-5 slides with detailed speaker notes.

Click the Assignment FIles tab to submit your assignment.

OPS 571 Week 3 Learning Team Relfection

Discuss the following:

  • What is the chase strategy?
  • Identify 2-3 companies that might use the chase strategy
  • What are some of the challenges associated with using the chase strategy and why?

Prepare a 350- to 1,050-word paper detailing the findings of your discussion.

Click the Assignment Files tab to submit your assignment.

OPS 571 Week 4 Supply Chain Design Paper

Review the Riordan Manufacturing Virtual Organization.

Write a paper of no more than 1,400-words that includes the following:

  • Determine Riordan’s manufacturing strategy (chase, level, or combination) and explain its benefits.
  • Create a process flow diagram for the electric fan supply chain.
  • Select two metrics to evaluate performance of the electric fan supply chain.
  • Describe the supplier relationship and the effects on the supply chain.  As part of this consider the following:
  • Type of relationship
  • Supplier location, size of company, and financial stability.
  • Metrics used to measure supplier performance (on-time delivery, defects, etc).
  • Supplier improvement strategies
  • Describe how lean production principles may be used to maximize the efficiency and effectiveness of the electric fan supply chain process.
  • Select a business forecasting technique (qualitative or quantitative) for the electric fans and describe the forecasting process to be used at Riordan.
  • Create a sales forecast for electric fans using selected techniques.
  • Develop Aggregate Production Plan, Master Schedule, and Materials Requirement Plans for electric fans based off the sales forecast. Be sure to include the following:
  • Determine inventory requirements of the electric fans component parts and finished goods
  • Select appropriate inventory system (fixed order quantity, two bin method, etc.) to meet inventory requirements.

Click the Assignment Files tab to submit your assignment.

Begin working on the Week Six assignment. In Week Six, you propose and implement new process design and supply chain processes for the manufacturing of Riordan’s electric fans.

OPS 571 Week 5 Project Management Recommendation

Review the Project Management email.

Write an email response in which you address the following points:

  • Determine which project might be implemented and why (e.g. feasibility study, breakeven analysis, etc).
  • Describe the five phases of a project
  • Describe the key deliverables associated with the selected project(s).

Click the Assignment Files tab to submit your assignment.

OPS 571 Week 5 Learning Team Reflection

Discuss the following:

  • What are TQM and ISO?
  • How might TQM and ISO be used to improve an organization?
  • What are the benefits and challenges each?
  • What is the role of a Quality Control department in relation to either TQM or ISO?

Prepare a 350- to 1,050-word paper detailing the findings of your discussion.

Click the Assignment FIles tab to submit your assignment.

OPS 571 Week 6 Process Improvement Presentation

Create an 8-10 slide MS PowerPoint presentation with detailed speaker notes. Include the following:

Identify which ISO standards apply to Riordan Manufacturing

  • Using the Six Sigma DMAIC process, develop a new process design for the production of the Riordan electric fans. Be sure to take advantage of any global opportunities available to Riordan, such as lower labor costs.
  • Describe the bottlenecks that may occur in the new process.
  • Identify three TQM tools that may be used for ongoing process improvement. Be sure to describe who will use the tool, when it will be used, and what interval and how it will lead to process improvement.
  • A project plan including: A schedule including project goals, a schedule, roles and responsibilities and deliverables.
  • An implementation plan, including a Gantt chart of the process design for the Riordan electric fans.

Click the Assignment Files tab to submit your assignment.

OPS 571 Final Exam

1. Which of the following is considered a major process flow structure?

  •         Lead Time
  •         Fabrication
  •         Lean Manufacturing
  •         Project

2. ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm?

  •         Certification is sought by any firm assuming they pay annual dues.
  •         2nd Party – where a customer audits its supplier
  •         3rd Party – where a qualified national or international standards/certifying agency serves as an auditor
  •         1st Party – where a firm audits itself against ISO standards

3. Which of the following is ISO 14000 primarily concerned with?

  •         Quality management
  •         Time management
  •         Continuous improvement management
  •         Environmental management

4. Which is the one correct value stream principle?

  •         Look for efficiencies in the factory, office, physical, procedural, and technical operations.
  •         Eliminate waste that stops, slows down, or diverts the value stream.
  •         Concentrate on speeding up value-adding operations rather than removing waste.
  •         Keep the value stream moving at minimum velocity.

5. What is the starting point in developing a capacity plan for a health care operation?

  • Determining the effective capacity over time
  • Estimating design capacity
  • Forecasting patient demand for a reasonable length of time
  • Discovery of the bottleneck operation

6. Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?

  • MRP (Material Requirements Plan)
  • ERP (Enterprise Resource Planning)
  • MPS (Master Production Schedule)
  • WBS (Work Breakdown Structure)

7.Which of the following is an element that addresses elimination of waste under lean production?

  • Kanban production control system
  • Production ahead of demand
  • Minimized run times
  • Group plant loading technology

8. In most cases, demand for products or services can be broken into several components. Which of the following is considered a component of demand?

  • Level elements
  • Future elements
  • Past elements
  • Cyclical elements

9. Design for manufacturing and assembly delivers product improvements by emphasizing which of the following:

  • Reducing product quality during the assembly process
  • Designing products so they can be manufactured by a virtual factory
  • Reducing equipment in the production process
  • Simplification of the product by reducing the number of separate parts

10. Which of the following is one of the principles of reengineering?

  • Quality at the source
  • Do not select suppliers on the basis of price alone.
  • Have those who use the output of a process perform the process.
  • Leverage high cost employees with lower cost employees.

11. Which of the following is a characteristic that can be used to guide the design of service systems?

  • Services are all similar.
  • Services businesses are inherently entrepreneurial.
  • Quality work means quality service.
  • Services cannot be inventoried.

12. Considering Hau Lee’s uncertainty framework for classifying supply chains, which of the following is given to a supply chain which has an evolving supply process based on functional products?

  • Risk hedging
  • Forward looking
  • Efficient
  • Agile

13. There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T’s used to classify poka-yokes?

  • Trust
  • Teamwork
  • Task
  • Time

14. Which of the following is a major factor that distinguishes service design and development from manufacturing design and development?

  • The service package has the same legal protection available to manufactured goods.
  • Manufacturing is far more capital intensive than services.
  • The service process and service product can be developed independently.
  • The service package is the major output of the development process.

15. A project can be segmented into which of the following?

  • Events
  • Sub-jobs
  • Work packages
  • Success markers

16. Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?

  • Statistical tools
  • Decision trees
  • Work sampling
  • Gap analysis

17. According to the theory of constraints, which of the following can be a capacity-constrained resource (CCR)?

  • Product design
  • Inoperable equipment
  • An employee
  • A customer

18. The ability to rapidly and inexpensively switch production from one product to another enables which of the following:

  • Economies of shape
  • Economies of size
  • Economies of scale
  • Economies of scope

19. According to the theory of constraints, which of the following financial measurements can be used to measure the firm’s ability to make money?

  • Operating expenses
  • Dividends
  • Sales
  • Return on investment

20. Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?

  • Continuous improvement
  • Control charting
  • Standard deviation
  • Project management

21. Which of the following is usually included as an inventory holding cost?

  • Order placing
  • Quantity discounts
  • Breakage
  • Typing up an order

22. Which production process term best describes the situation when activities in a stage of production must stop because there is no work?

  • Blocking
  • Starving
  • Staging
  • Buffering

23. In a Gantt chart the vertical axis represents which of the following?

  • Time
  • Revenue
  • Tasks
  • Cost

24. The Shingo system states that the way to prevent defects from coming out at the end of a process is to do which of the following:

  • Redesign the process in order to mitigate the bottlenecks.
  • Utilize SQC (statistical quality control).
  • Introduce controls within the process.
  • Slow down production rates until the process is in control.

25. Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?

  • Flow time
  • Build time
  • Cycle time
  • Run time

26. Which of the following is one of Dr. Eli Goldratt’s rules of production scheduling for optimized production technology?

  • An hour saved at a bottleneck operation does not increase the process flow.
  • If you lose an hour at a bottleneck it is better than making scrap.
  • Do not allow bottlenecks to govern the flow of the line.
  • Utilization and activation of a resource are not the same.

27. During the implementation of a project, which of the following should be the primary focus of a consulting firm?

  • The correct project software
  • Application of the learning curve theory
  • Tools and materials availability
  • People management skills

28. Which of the following is an analytical tool used in Six-Sigma quality improvement programs?

  • Gantt charts
  • Pareto charts
  • Tree charts
  • Pedigree charts

29. A project manager must consider several components when overseeing the planning process of aggregate operations; specifically, whether such components are factors that are internal or external to the organization. Which of the following factors would be classified as an internal component for an organization?

  • Inventory levels and economic conditions
  • Market demand and subcontractor capacity
  • Current physical capacity and current workforce
  • Competitor behavior and current workforce

30. Which of the following is the net requirement using an MRP program if the gross requirement is 10,000 and the inventory on hand is 4,000?

  • 10,000
  • 14,000
  • 6,000
  • 4,000