Can you improve something you cannot measure? Why or why not? What metrics does your organization use to assess supply chain performance? What are the benefits of performance metrics? How does your organization use these metrics to improve performance or competitive advantage?
How do internal metrics differ from external metrics? How might dashboard metrics be used? How does an organization know if they are measuring the right things?
What performance metrics do Riordan’s functional departments monitor? What information do they obtain from these metrics? What action might they take based on this information?
How are leadership skills different from management skills? How are they the same? How may management skills differ along the supply chain? What skills are equally important throughout?