What was one problem identified in the Riordan supply chain? What is the root cause of this problem? What steps can be taken to ensure that the problem does not reoccur?
Imagine that you just found out that a family member of your buyer received an expensive gift from one of Riordan’s suppliers. What actions are you going to take? Is it ethical for the family member to keep the gift? Why or why not? What potential issues may arise from this situation?
What types of internal and external changes would affect Riordan’s supply chain? What differences exist between the influence of internal and external changes on the supply chain? How does Riordan plan for external changes and control internal changes?